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[경제] DIGITALIZATION IN FINANCIAL SERVICES IN SOUTH AFRICA
아프리카ㆍ 중동 일반 국외연구자료 연구보고서 Oliver Wyman 발간일 : 2021-10-06 등록일 : 2021-10-17 원문링크
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Digital has been rising up the executive agenda in South Africa’s financial services industry over the past decade. It has been the major driving force behind tremendous changes across the industry, allowing innovation and healthy competition to flourish.
Digital adoption has picked up across the board, with notable innovative moves from both incumbents and new entrants. Prompted by emerging technology, greater competition, and increased customer expectations, customers can now enjoy benefits such as opening a bank account in minutes, executing simple transactions using WhatsApp, or conveniently completing cash handling services through their local grocery stores. Digitalization has also improved financial inclusion by lowering barriers to access through the emergence of low/zero cost banking, with new neo-banks operating on lean cost models supported by superior next generation technology.
Digitalization has resulted in the creation of great value in the financial services industry in South Africa. However, there is still a lot more juice to be squeezed.
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